FAQ is designed to assist users in swiftly resolving issues encountered during software installation, device usage, and testing processes. They ensure adherence to correct procedures, thus providing the most accurate measurement results possible.
Check if the negative power supply is working properly. Devices without a negative power supply will have lower current as the voltage decreases (devices with 6A or above have a negative power supply). Verify if the displayed and set voltage and current values are consistent.
Please provide the above information to the after-sales department and contact them for further assistance.