FAQ is designed to assist users in swiftly resolving issues encountered during software installation, device usage, and testing processes. They ensure adherence to correct procedures, thus providing the most accurate measurement results possible.
Solution 1: The device does not come with a negative power supply and should not be discharged to 0V or discharged with constant current at low voltage. Check if the settings are incorrect.
Solution 2: Check if the device version and client version are the same.
Steps to view the client version: Open the BTS8.0 software, right-click and select "View Channel Information" → you can see "Server Version" and "Client Version".