Unable to log in after a power outage

Latest updated: Sep 25, 2023

Solution 1: The software server is not running. Restart the server. Search for "Services" in the bottom left corner of the computer. Check if the status of "MySQL" and "NEWARE BTS Services(R3)" is "Running." If not, select them, right-click, and choose "Start".

Solution 2: Log in to the antivirus software, locate the quarantine/recovery area, restore the files, and then restart the computer.

Solution 3: If unable to log in to BTS, it may be due to damage to the database user table. To repair the database, please contact customer support for assistance.

· Related FAQ

Jun 26, 2024

API debugging guide operation

Client registration API function and restart the client； Use the API test tool to test whether the API function is enabled or not； TCP communication methods； Addressing common problems.

Jun 26, 2024

Solution for WHW-200L-160CH-B All-in-One Testing System door malfunction

The device display shows an exclamation mark accompanied by an alarm sound, indicating a door malfunction.

Jun 26, 2024

Solution for incomplete closure of the door on the WHW-25L-16CH Mini All-in-One Testing System

Experiencing a door closure issue with your WHW-25L-16CH Mini All-in-One Testing System? Follow this guide to realign the latch and ensure a tight door seal. Ensure the unit is powered off before starting the adjustment process.

Jun 07, 2024

CT-4008Tn/Q-5V6A-S1 Checking power supply and replacing fuses

The laboratory experienced an unexpected power outage, resulting in the equipment being unable to start.

May 22, 2024

How to delete historical data and set up automatic deletion in BTS 8.0 software

1. Delete Historical Data; 2. Set up automatic deletion.

Mar 27, 2024

Common questions and answers on channel parallel connection

Q: Is condition simulation testing and pulse testing supported after channel parallel connection?

November 04, 2024

Alexandria·VA

The 14th Annual Battery Safety Summit

With constantly increasing market demands for higher energy density cells globally, it is critical that advances in chemistry and engineering for next generation batteries have a significant focus on

International Battery Materials Association2024-NEWARE

September 08, 2024

Saint Mary's University·Canada

IBA2024

Nova Scotia has a growing battery technology cluster comprised of academic researchers at Dalhousie University and innovative industry players that are actively involved in the development of advanced battery technology. The IBA 2024 Annual Meeting in Halifax, NS, will be an ideal opportunity to link your organization with world-wide renowned battery researchers in a new center for battery R&D and to discuss exciting ideas in fundamental battery materials research and practical applications.

August 05, 2024

Carolina·United States

2024 Battery Safety Workshop

With the wide application of batteries in our current mobile society, the safety issues of batteries have become one of the top concerns. Emerging in-situ/operando characterizations, advanced experimental approaches, and modeling methodologies have been proposed to enhance understanding of the fundamental science of battery safety behaviors and provide powerful design tools for the next-generation safe battery.

24th International Conferrence on Solid State Ionics-NEWARE

July 15, 2024

London·United Kingdom

24th International Conferrence on Solid State Ionics

SolidState ionics is the fundamental underpinning science behind many of the electrochemical technologies needed to achieve net zero, such as fuelcells, electrolysers to produce green hydrogen, Li and sodium batteries for transport and grid storage.The focus of this conference will be how to promote basic research, materials discovery and materials processing for application in the electrochemical devices urgently needed to achieve the green energy transition. We will also focus on the ……

July 03, 2024

Bangkok·Thailand

ASEAN Sustainble Energy Week

ENERGY STORAGE ASIA 2024, featured prominently at ASEAN SUSTAINABLE ENERGY WEEK, will serve as a hub for cutting-edge energy storage technologies from leading brands worldwide. It offers a unique opportunity for industry professionals to connect with high-quality suppliers, catering to the energy sector, and even the electric vehicle industry. This show is set to be a pivotal platform for industry players to explore new opportunities and collaborations in the dynamic energy landscape.

The 18th Internationnal Symposium on Ploymer Electrolytes-NEWARE

June 23, 2024

Langkawi·Malaysia

The 18th Internationnal Symposium on Ploymer Electrolytes

Welcome to The International Symposium on Polymer Electrolytes (ISPE-18)The International Symposium on Polymer Electrolytes (ISPE-18) Conference is organized by the American Chemical Society (ACS) Mal