NEWARE support-FAQ-software-Battery tester-Battery test system

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Frequently Asked Questions

Software abnormality

Data functionality failure

Abnormal step

Abnormal test

Charging does not switch/Process step cannot switch/Abnormal switching

Solution 1：Check if the process step settings are correct. Then inspect the fixture for any damage.
Solution 2：Verify if the displayed current and voltage values match the set values. If not, please contact the after-sales department.
The channel indicator light status is inconsistent with the test status

It may be necessary to replace the accessories. We recommend contacting the after-sales department to purchase the necessary accessories and replace them yourself.
Unable to perform cycle testing

Check if the process step settings are correct. If it is confirmed that the inability to test is not caused by process step setting issues, please contact the after-sales department for assistance.
Battery swelling during testing

Check the data and verify if the displayed current and voltage values match the set values.
The channel in testing has transitioned to the completed state

Solution 1：Shut down the equipment for 20 minutes, then restart the device and computer.
Solution 2：Restart the control unit (restart on the device is sufficient).
Jump to complete as soon as the step test is started

It may be caused by incorrect initial step settings or poor battery contact.
Please check if the initial step settings are correct and ensure that the fixture has good contact with the battery.
Failed to execute the step file

Check the Ethernet cable and Ethernet port for good contact, shut down the device for 20 minutes, restart the device, and restart the computer.
Not following the set steps

The steps saved using a higher version of the software cannot be launched on an older version. It is recommended to update the software version. For example, process step files saved in BTS8.1 cannot be launched in BTS8.0.
Unable to reset the step

You can try restarting the computer first to resolve the issue. If the problem is not resolved, please upgrade the client-server. If you are unsure how to upgrade the client-server, please contact the after-sales department.
Steps cannot be saved

You can try restarting the computer first to resolve the issue. If the problem is not resolved, please upgrade the client-server. If you are unsure how to upgrade the client-server, please contact the after-sales department.
Step cannot be invoked

You can try restarting the computer first to resolve the issue. If the problem is not resolved, please upgrade the client-server. If you are unsure how to upgrade the client-server, please contact the after-sales department.
Prompt: No NDA data

Check the computer's running memory, it should not exceed 90%. Clean up the computer's disk space. Pause the test first, then save the data separately. Manually delete historical data, it is recommended to delete data older than six months. Add a new hard drive to the computer and retest.

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