NEWARE FAQ: Answers to Your Battery Testing Questions

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Frequently Asked Questions

Overlapping of data measured at different rates

Scenario Description: When performing a rate test with the BTS software, data may be superimposed on two adjacent loops of a rate transition.
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Guidelines for troubleshooting equipment connection abnormalities

If you still encounter communication issues between the control unit and the computer after following the online instructions, please refer to the following 7 steps to troubleshoot and easily resolve the connection problem!
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API debugging guide operation

Client registration API function and restart the client； Use the API test tool to test whether the API function is enabled or not； TCP communication methods； Addressing common problems.
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Solution for WHW-200L-160CH-B All-in-One Testing System door malfunction

The device display shows an exclamation mark accompanied by an alarm sound, indicating a door malfunction.
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Solution for incomplete closure of the door on the WHW-25L-16CH Mini All-in-One Testing System

Experiencing a door closure issue with your WHW-25L-16CH Mini All-in-One Testing System? Follow this guide to realign the latch and ensure a tight door seal. Ensure the unit is powered off before starting the adjustment process.
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CT-4008Tn/Q-5V6A-S1 Checking power supply and replacing fuses

The laboratory experienced an unexpected power outage, resulting in the equipment being unable to start.
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How to delete historical data and set up automatic deletion in BTS 8.0 software

1. Delete Historical Data; 2. Set up automatic deletion.
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Common questions and answers on channel parallel connection

Q: Is condition simulation testing and pulse testing supported after channel parallel connection?
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Some individual channels display "long-time sampling data error"

Phenomenon description: A single device experiences the "long-time sampling data error" prompt on only specific channels, leading to channel protection. How to diagnose the cause of the issue?
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Why is the impact of stopping the test on battery capacity less than the impact

Issue description: In testing devices of the same model, the impact on capacity after a 9-hour stoppage is less than 1%, while the impact on capacity after a power outage followed by restoration is as high as 4%.
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After downloading channel data in the BTS 8.0 interface, the NDA data cannot be opened

Issue description: In the data download interface, the progress bar shows a successful 100% download. Upon checking the NDAdata folder, the downloaded NDA data is present. However, double-clicking to open the data results in no response. Additionally, multiple BTSDA processes are found running when checking the task manager.
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The operating condition and pulse step recording time are not the same as absolute time

The recording time, also known as relative time exported in reports, is the execution time of the Control Unit steps. Absolute time is the same as computer time, continuously running, including stops, pauses, protections, etc.
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Common questions regarding historical data continuity

1. Can NDA data from 4S_4.x be used for historical data continuity on the 4S_8.x Control Unit? No, currently historical data continuity only supports the use of the same type of Control Unit on the same server.
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Why is the BTS software interface lagging when opened?

Check if there are any abnormal settings related to backups, such as backup configurations or schedules, on the client interface.
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How to set up disk full alerts?

To set up disk full alerts, follow these steps:
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Server disk space full: database migration guide

Facing the issue of full disk space on your server and need to relocate your database to a new disk? Follow this step-by-step procedure to ensure a seamless transition.
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